Policy Administration

DMS is dedicated to providing courteous, efficient, accurate and timely service to our clients and their customers. Our service team members average over 15 years of experience in the disability industry, and administers to over 200 distinct policy forms.

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Our Administrative Services team delivers comprehensive services that include:

  • Legacy block management
  • Policyholder and agent Call Center
  • Premium billing and collections
  • Policy accounting
  • Policy changes
  • Change underwriting
    • Reinstatements
    • Removal of ratings/riders
    • Contractual benefit increases
  • Commission processing

DMS’ service operation is enabled by our proprietary disability insurance policy administration system that is fully integrated with DMS’ claim system. The system’s flexible architecture allows us to meet the varying needs of our clients.